Política de reembolso

Returns and Exchanges are permitted.* Cancellations are not.  

Return: the process of a customer giving previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item, or a store credit: 
Exchange: the situation in which the customers give back their previously purchased items and take other identical or different ones.
Cancellation: an action to stop a transaction from being completed and/or order to be delivered. 

No Cancellation Guarantee: Customers are responsible for indecision, ignoring delivery estimate and/or error of information submitted on the order. Cancellation is against the natural order of TEEK's business which is to to supply purchased products to buyers following the self-provided information, voluntarily given by the customer. TEEK does not force anyone to make a purchase. Cancellations have irreversible costs for businesses, no matter how minimal the purchase. We may attempt to cancel an order when possible. Even if an order has not shipped, the transfer of funds for shipping, production and other processing to 3rd parties may be irreversible. (Ex. If handmade-to-order goods are ordered, the manufacturer has been paid for the order to enter their production queue.) All aspects of fulfillment are not controlled by TEEK.
With the above understood, in order to attempt a cancellation:
Customer should immediately text  +1(310) 494-6512 with the word "CANCEL" and THE ORDER NUMBER within 30 minutes of placing the order. If received and cancelled,  a confirmation text or email will be sent to customer within 1 business day. Other forms of cancellation request may not be effectively received. Cancellations are not guaranteed. 

Any PAID Shipping Cost is absolutely NON-REFUNDABLE.

Any shipping cost stated in an order is not refundable! Many items ship free but when TEEK DIRECT and/or SUPPLIER fulfilled items have a shipping cost above $0.01, this cost is not included in a refund of the product. Where "Expedited" Shipping is selected instead of standard, the cost of expedited shipping is separate from the cost of any product or service provided by TEEK and the fee is NONREFUNDABLE. The expedited/express cost is paid to the 3rd party express shipping company and covers the service to expedite the package only. The fee covers the service provided by the carrier business.

Sign into account to make the return review process easier.

We have a 15-day return policy*, which means you have 15 days after date of confirmed delivery of your item to postmark the return. A restocking fee may apply.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns are mainly considered for wrong item or selection sent. You’ll also need the order number for your proof of purchase.

Sign into account to make the return review process easier.

 Submit a return request with your customer account

Click the profile icon in the store's navigation, gp to log in from main menu or go to the refund policy, and then request a return.

1. Log in to your account: 
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. 

If your return request is approved then you receive an email with shipping instructions. After the insured product is returned and reviewed, you receive a refund.


Alternative method: To start a return, you can email us at info@theteek.com with description and (where applicable) attach clear proof photo(s). Subject: Return [ insert order number(s)]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent to us (or incorrect return address) without first requesting a return will not be accepted.

You can always contact us for any return question at info@theteek.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. so that we can evaluate the issue and make it right. 

Click HERE for our Shipping Policy regarding shipment responsibilities.

Limitation of Liability for Loss, Damage or Delay:

TEEK will not be liable for any loss, delay or damage to goods caused by a carrier or warehouse. TEEK will assert a claim for loss, damage, or delay against the carrier, vendor or warehouse on behalf of customers, but the recovery on such claims will, in nearly every case, be limited by the terms of the underlying contracts of carriage or storage. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, intimate products, makeup, skin care, beauty products, liquids,  creams,  food, gift cards and other items as we deem necessary.

Exchanges
The fastest way to ensure you get what you want is to follow the return process on what you have, and once the return is accepted, make a separate purchase for the new item. Another option is to follow return prices with a request via email or include din shipment. Upon passing the return review process,  the new item will be processed, updates will be emailed and shown on order status page. 

European Union (EU) Customers – Right of Withdrawal

This section applies only to customers whose purchase is protected by applicable European Union consumer protection laws.

If you are an eligible EU customer, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing a reason. To exercise your right of withdrawal, submit your request through your customer account at https://account.theteek.com. If you are unable to access your account, you may also contact us through our website chat.

After notifying us of your decision to withdraw within the 14-day withdrawal period, you must return the eligible item(s) within 14 days.

Once we receive the returned item(s), or proof that they have been sent back, we will process your refund within 14 days. Refunds will be issued to your original payment method and will include the original standard shipping charge paid for the order, where required by applicable law. Optional expedited or express shipping charges are not refundable. Unless otherwise required by law, customers are responsible for the cost of return shipping.

The right of withdrawal does not apply to products that are exempt under applicable law, including but not limited to personalized or custom-made items, perishable goods, sealed health or hygiene products once opened, gift cards, and other items that are legally excluded from the EU right of withdrawal.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any possible stocking or operational fees in the communication used for approval (ex. email, SMS, written documentation, etc.). Please remember it can take some time for your bank or credit card company to process and post the refund even if you have received notification that we completed the refund.

*Although we strive to work with suppliers that grant longer return periods, if an item will not have enough time to transport back to the supplier from TEEK within the allowed period to receive a refund from them, TEEK can not grant a refund. So, even though we will handle issues on orders individually, majority of claims will not be approved.